Privacy Policy

Effective Date: July 7, 2025  ·  Last Updated: July 7, 2025

This Privacy Policy describes how RAM Quarters (operating as RAM Painting and Property Maintenance LLC), located in New Smyrna Beach, Florida ("Company," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website or interact with our services.

By using our website or submitting any form, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, phone number, email address, and physical address
• Service information: details about your property and the services you are requesting
• Communications: messages, inquiries, and feedback you send us

We may also automatically collect certain technical information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs and device type

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free estimates
• Schedule and confirm appointments
• Deliver the services you requested
• Send project status updates and follow-up communications
• Send marketing and promotional messages about our services (with your consent)
• Improve our website and customer experience
• Comply with applicable legal obligations

3. SMS and Text Message Communications

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. You will receive one final confirmation and no further messages will be sent.

Help: Reply HELP to any message or contact us at 386-282-8052 or [email protected].

Message Frequency: Message frequency varies. You may receive up to 4–8 messages per month.

Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.

Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

No Sale of SMS Data: We do not sell, rent, or share your phone number or SMS consent data with third parties for their own marketing purposes.

Age Requirement: Our SMS program is for individuals 18 years of age or older only. By submitting your phone number, you confirm you are at least 18 years old.

Consent Not Required: Consent to receive SMS messages is not a condition of purchasing any goods or services from us.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us with CRM, scheduling, and communications (e.g., GoHighLevel), under confidentiality agreements
• Legal compliance: when required by law, court order, or government authority
• Business transfers: in connection with a merger, acquisition, or sale of company assets
• With your consent: for any other purpose with your explicit permission

5. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. You may request deletion of your data at any time by contacting us.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

We may use third-party analytics tools such as Google Analytics to understand how visitors use our site. These tools collect anonymized data in accordance with their own privacy policies.

7. Your Rights

You have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request that we delete your personal information
• Opt-out: opt out of SMS communications at any time by replying STOP
• Opt-out of marketing: unsubscribe from email marketing at any time

To exercise any of these rights, contact us at [email protected] or 386-282-8052.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it promptly. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Florida Residents

If you are a Florida resident, you may have additional rights under the Florida Digital Bill of Rights and other applicable state laws. To exercise your rights or for more information, please contact us using the details below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Company: RAM Quarters (RAM Painting and Property Maintenance LLC)
• Address: New Smyrna Beach, Florida
• Phone: 386-282-8052
• Email: [email protected]
• Website: www.ramquarters.com